Privacy Policy – How 1xlite Protects Your Data

1. Introduction

This Privacy Policy applies to all users of the 1xlite platform at 1xlite.pw. It explains how 1xlite collects, stores, uses and protects personal data in connection with account registration, sports betting, casino games, payments and customer support.

We understand that privacy matters a lot to players in Pakistan. Whether you are depositing via JazzCash, following PSL cricket odds or checking your account balance, any activity you carry out on the platform involves some form of data. This policy is written plainly so you know exactly what happens with that data — no legal jargon where plain language works just as well.

This policy should be read alongside the Terms and Conditions and Responsible Gaming policy. Together, these documents set out the full framework governing your use of 1xlite.

2. What Personal Data We Collect

We collect personal data in two ways: information you provide directly and information collected automatically when you use the platform.

Information you provide:

Full name, date of birth and gender (for account registration and age verification)
Email address and phone number (for account communications and two-factor authentication)
Residential address (for identity verification purposes)
Government-issued ID details when verification is requested
Payment method details such as your JazzCash or Easypaisa mobile number, or the last four digits of a card used for deposits
Any information submitted to customer support during a query or complaint

Information collected automatically:

IP address and approximate geographic location
Device type, operating system and browser version
Session duration, pages visited and features used within the platform
Betting and gaming activity including bet amounts, games played and transaction history
Cookie and tracking data (see Section 5)

Data Category	Examples	Collection Method
Identity Data	Name, date of birth, ID number	Provided by you at registration or verification
Contact Data	Email, phone number, address	Provided by you at registration
Financial Data	Payment method reference, transaction history in PKR	Generated when you deposit or withdraw
Technical Data	IP address, device type, browser	Automatically collected on platform use
Usage Data	Bets placed, games played, session times	Automatically logged during platform activity
Marketing Data	Promotional preference, opt-in status	Captured at registration or updated in account settings

3. How We Use Your Data

1xlite uses the personal data we collect for the following purposes:

Account management: Creating, maintaining and securing your account, verifying your identity and processing login requests.
Payments and transactions: Processing deposits and withdrawals in PKR, verifying payment methods and maintaining transaction records.
Platform personalisation: Displaying relevant sports markets such as PSL and T20 fixtures, recommending casino games and tailoring the platform experience to your preferences.
Customer support: Responding to your queries, resolving disputes and processing complaints.
Fraud prevention and security: Detecting and preventing unauthorised account access, money laundering, bonus abuse and other prohibited activities.
Legal compliance: Meeting our obligations under applicable laws, including identity verification and record-keeping requirements.
Responsible gaming: Monitoring play patterns to identify signs of problem gambling and applying self-exclusion or deposit limit requests.
Marketing communications: Sending bonus offers, promotions and platform updates — only where you have opted in to receive these.
Platform improvement: Analysing usage data in aggregate to improve features, fix bugs and optimise the betting and casino experience.

We do not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or as required by law.

4. Sharing Your Data

1xlite does not sell your personal data. We share it only in the following limited circumstances:

Payment processors: When you deposit or withdraw, your payment reference and transaction amount are shared with the relevant processor — JazzCash, Easypaisa, Raast or your bank — to complete the transaction. These providers operate under their own privacy policies.
Identity verification providers: When we need to verify your age or identity, we may share relevant document details with a specialist verification service. This data is used solely for verification and not retained by the provider beyond the verification process.
Game software providers: When you play casino games or live tables, the game provider's servers process your gameplay data. This is necessary for the game to function and for the result to be recorded correctly.
Fraud and security services: We may share technical data such as IP address and device fingerprint with third-party fraud detection tools to protect the integrity of the platform.
Legal and regulatory authorities: If required by law or a valid legal process, we may disclose personal data to relevant authorities. We will notify you of such requests where legally permitted to do so.
Business transfers: In the event of a merger, acquisition or sale of assets, personal data may be transferred to the acquiring entity. You will be notified before your data becomes subject to a different privacy policy.

All third parties with whom we share data are required to handle it securely and use it only for the specific purpose for which it was shared.

5. Cookies & Tracking Technologies

1xlite uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. Here is a breakdown of the types of cookies we use:

Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies while using the platform.
Functional cookies: Remember your preferences such as language settings, preferred sports markets and display options. These improve your experience but are not strictly necessary.
Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users drop off and how features are used. This data is aggregated and anonymised.
Marketing cookies: Used to show you relevant promotions and track whether you clicked on a bonus offer. These are only placed if you have accepted marketing communications.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not work as expected. Please note that clearing cookies will log you out of your current session.

6. How We Protect Your Data

The security of your personal data is important to us. We implement a range of technical and organisational measures to protect it against unauthorised access, loss or disclosure:

All data in transit between your device and 1xlite servers is encrypted using TLS (Transport Layer Security).
Account passwords are stored using one-way cryptographic hashing. We never store plaintext passwords.
Access to personal data within our organisation is restricted to staff who need it to perform their role. Access is logged and reviewed regularly.
Our servers are hosted in secured data centres with physical access controls, firewall protection and intrusion detection systems.
We conduct regular internal security reviews and respond promptly to identified vulnerabilities.

Despite these measures, no system is completely immune to security risks. If you suspect your account has been compromised, contact customer support immediately and change your password. Enable two-factor authentication in your account settings for an additional layer of protection.

7. How Long We Keep Your Data

We retain personal data for as long as is necessary to fulfil the purposes set out in this policy or as required by applicable law. The general principles are:

Active accounts: Data is retained for the duration of the account relationship plus a period following closure to meet legal and record-keeping obligations.
Transaction records: Financial records, including deposit and withdrawal history in PKR, are retained for a minimum of five years following the relevant transaction, in line with standard financial record-keeping practice.
Verification documents: Identity documents submitted for verification are retained for the period required by our obligations and then securely deleted.
Inactive accounts: If your account has been dormant for an extended period with no activity, we may contact you before taking any action on the account data.
Marketing data: If you withdraw marketing consent, we remove your details from marketing lists promptly. Basic account data is retained until the account is closed.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

8. Your Rights Over Your Data

As a user of 1xlite, you have the following rights in relation to your personal data. To exercise any of these rights, contact our customer support team:

Right of Access

Request a copy of the personal data we hold about you, including your account details, transaction history and betting activity.

Right of Correction

Request that inaccurate or incomplete personal data be corrected. You can update some details directly in your account settings.

Right to Deletion

Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time. Your objection will be acted on without delay.

Right to Portability

Request your personal data in a structured, commonly used format so you can transfer it to another service if you choose.

Right to Restrict Processing

Ask us to limit how we use your data in certain circumstances, such as while a correction request is being reviewed.

We will respond to all data rights requests within a reasonable period. In some cases we may need to verify your identity before fulfilling a request. There is no charge for exercising your rights.

9. Minors and Under-18 Protection

1xlite is strictly an adult platform. Registration, deposits, betting and casino games are available to users aged 18 and above only. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a user under the age of 18 has registered an account, that account will be closed immediately, any balance forfeited and the matter escalated appropriately. Age verification may be requested at any stage, including before the first withdrawal is processed.

If you are a parent or guardian and believe a minor has registered on the platform using your details or their own, please contact customer support immediately so we can investigate and take action.

10. Payment Data & PKR Transactions

All financial transactions on 1xlite are processed in Pakistani Rupees (PKR). We support deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other mobile wallets.

When you initiate a payment, the necessary transaction details are passed securely to the relevant payment processor. 1xlite does not store full card numbers, CVV codes or complete payment credentials on its own servers. We retain only a payment reference and the transaction amount for our records.

Each payment provider processes your financial data under their own privacy policy. We encourage you to review the privacy policy of your chosen payment method for details on how they handle your information. If you have a concern about a specific payment transaction, contact our support team and we will assist in liaising with the provider.

All transaction records are retained for a minimum of five years for financial record-keeping purposes as described in Section 7.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, new features on the platform or updated legal requirements. When we make material changes, we will notify registered users by email or through a notice within the platform before the changes take effect.

The updated policy will always be available on this page with the revision date clearly shown at the top. If you continue using 1xlite after the effective date of a revised policy, you are confirming your acceptance of the updated terms.

If at any point you are not comfortable with how we handle your data, you are free to close your account and request deletion of your data as described in Section 8.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how we have handled your personal information, you can reach our team through any of the following:

Live chat: Available 24/7 directly on the 1xlite platform — the fastest way to get a response.
Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within a reasonable period depending on complexity. For data deletion or access requests, we may need to verify your identity before proceeding.

For further reading on how we handle your account and platform use, visit our Terms and Conditions, Responsible Gaming page or check the FAQ for answers to common questions.